This Data Processing Agreement (this “DPA”) is entered between WP Hostee. (“WPHostee”, “we”) and Customer (“Customer”, “you”), together referred to as “The Parties”. This agreement (“DPA”) is part of the Terms of Service, Privacy Policy, and other relevant policies available here. Customer agreeing to these terms enters this DPA on their own behalf to the extent required under applicable Data Protection Regulations and Laws and to the extent, WP Hostee processes Customer Data as instructed by the Controller (as defined in Section 1).
In the course of providing the Services to the Customer, WP Hostee may Process Customer Data on behalf of the Customer. The Parties agree to comply with the following provisions with respect to any Customer Data, each acting reasonably and in good faith.
Unless otherwise defined in this DPA, all capitalized terms have the meanings outlined below:
“Effective date” means, as applicable:
“Data Protection Losses” means all liabilities, including:
The extent permitted by Applicable Law:
2.1. Scope
2.2. Compliance with Laws.
If European Union Data Protection Laws apply to this DPA, each party will comply with the obligations applicable to it under the European Data Protection Legislation with respect to the processing of that Customer Data.
2.3. Subject Matter and Details of the Data Processing
2.3.1 Subject Matter. WP Hostee will process Customer Data as necessary for the provisioning of the Services, related technical support, and other inquiries pursuant to the Agreement and as further instructed by Customer in its use of the Services.
2.3.2. Duration of the processing. Subject to Section 11, the duration of data processing shall be the Term designated under the Order and the applicable Agreement.
2.3.3. Nature and Purpose of the Processing. WpHostee will process Customer Data for the purposes of providing the Services and related technical support to the Customer in accordance with the Agreement, this DPA, and other relevant policies.
2.3.4. Categories of Data Subjects. Customer may submit Customer Data in the course of its use of the Services, the extent of which is determined and controlled by Customer in its sole discretion, and which may include, but is not limited to Personal Data relating to the following categories of data subjects:
Individuals whose data is provided to WpHostee via the Services by or at the direction of the Customer or by the Customer’s end users.
2.3.5. Categories of Personal Data. Customer may submit Customer Data in the course of its use of the Services, the extent of which is determined and controlled by Customer in its sole discretion, and which may include, but is not limited to Personal
Data relating to the following categories of Personal Data:
Any personal data relating to individuals.
2.4. Roles of the Parties
2.5. Instructions for Data Processing.
WP Hostee shall process Customer Data in accordance with this DPA, which is the Customer’s complete and final instructions to WpHostee in relation to the processing of Customer Data. Processing outside the scope of this DPA (if any) shall require a prior written agreement between WpHostee and Customer on additional instructions for processing.
By entering into this DPA, the Customer instructs WpHostee to process Customer Data only in accordance with applicable law:
2.6. Access or Use.
WP Hostee shall not access or use Customer Data, except as necessary to provide the Services and related technical support to the Customer in accordance with the DPA, the Agreement, and other relevant policies.
2.6.1. Customer’s Processing. The Customer shall, in their use of the Services, Process their Data in accordance with the requirements of Data Protection Laws and Regulations applicable to it. The Customer shall have sole responsibility for the accuracy, quality, and legality of their Data and the means by which the Customer acquired this Data.
2.6.2. WP Hostee’s Processing of Customer Data. WP Hostee shall only Process Customer Data on behalf of and in accordance with the Customer’s documented instructions for the following purposes:
2.6.3. WP Hostee’s Compliance with Instructions. As from the Effective Date, WP Hostee shall comply with the described instructions above in the Section Customer’s Instructions, including with regard to data transfers, unless EU or EU Member State law to which WpHostee is subject requires other processing of Customer Data by WpHostee, in which case WP Hostee shall inform the Customer (unless that law prohibits WpHostee from doing so on important grounds of public interest) via the Site or the Notification Email Address.
Customer Data may be accessed and processed by WP Hostee, Authorized Users, and Sub-processors to fulfill the obligations under this DPA and the respective Agreement or to provide certain services on behalf of WP Hostee. Such processing will comply with the measures outlined in Sections 3, Section 7, and Annex 2 Security Measures.
2.7. Rights of the Data Subjects.
2.7.1. Access, Rectification, Restricted Processing, Portability. During the applicable Term, WP Hostee shall, in a manner consistent with the functionality of the Services, enable Customer to access, rectify and restrict processing of Customer Data, including via deletion of all or some of the Customer Data under their account or deletion of the whole account as described in Section 2.6. (Return and Deletion of customer data), and via export of Customer Data.
2.7.2. Data Subject Requests.
2.7.2.1. Customer’s Responsibility for Requests. If during the applicable Term, WP Hostee receives a request from a Data Subject to exercise the Data Subject’s right of access, right to rectification, restriction of Processing, erasure (“right to be forgotten”), data portability, objection to the Processing, or its right not to be subject to an automated individual decision making (“Data Subject Request”), WP Hostee shall advise the Data Subject to submit his/her request to the Customer, and the Customer shall be responsible for responding to any such request including, where necessary, by using the functionality of the Services. WpHostee shall, to the extent legally permitted, take commercially reasonable steps to notify the Customer about such requests.
2.7.2.2. WP Hostee Data Subject Request Assistance. Taking into account the nature of the Processing, Customer agrees that WP Hostee shall provide appropriate technical and organizational assistance, insofar as this is possible, for the fulfillment of Customer’s obligation to respond to requests by Data Subjects, including if applicable Customer’s obligation to respond to requests for exercising the data subject’s rights laid down in Chapter III of the GDPR, by:
To the extent Customer, in their use of the Services, does not have the ability to address a Data Subject Request, WP Hostee shall upon Customer’s request provide commercially reasonable efforts to assist Customer in responding to such Data Subject Request, to the extent WpHostee is legally permitted to do so and the response to such Data Subject Request is required under Data Protection Laws and Regulations. To the extent legally permitted, the Customer shall be responsible for any costs arising from WpHostee’s provisioning of such assistance.
The Customer shall cover WP Hostee’s reasonable costs of providing assistance in section 2.7.2.2.
2.8. Return and Deletion of customer data.
WP Hostee shall enable Customer to delete Customer Data during the applicable Term in a manner consistent with the functionality of the Services and the features as per the respective Order. If the Customer uses the Services to retrieve or delete Customer Data and the Customer Data cannot be recovered, this shall constitute an instruction to WpHostee to delete the relevant Customer Data archived on backup systems in accordance with applicable law and within a maximum period of 60 calendar days.
Deactivation of the Services or expiry of the applicable Term shall constitute an instruction to WpHostee to delete the Customer Data and the relevant Customer Data archived on backup systems within a maximum period of 60 calendar days.
Nothing in this Section 2.8 varies or modifies any obligation of WP Hostee to retain some or all Customer Data as necessary to comply with the law or valid and binding order of a law enforcement agency (such as a subpoena or a court order).
2.9. Disclosure.
WP Hostee shall not disclose Customer Data to any government, law enforcement agencies, and other authorities, except as necessary to comply with the law or valid and binding order of a law enforcement agency (such as a subpoena or a court order).
2.10. WpHostee’s Personnel.
WP Hostee restricts its personnel from processing Customer Data without authorization by WPHostee. Access to Customer Data is limited to those personnel performing a role and responsibilities in accordance with the Agreement.
WP Hostee imposes appropriate contractual obligations upon its personnel, including relevant obligations regarding confidentiality, data protection, and data security. WpHostee ensures that these confidentiality obligations survive the termination of the personnel engagement.
2.11. Data Protection Officer.
Member/s of the WpHostee Group has appointed a Data Protection Officer for the purposes of this DPA and Privacy Policy, who be reached at privacy@wphostee.com.
Sub-processors.
3.1. Consent to Sub-processor Engagement/Appointment of Sub-processors
WP Hostee Partners may be retained as Sub-processors, and WP Hostee and WP Hostee Partners respectively may engage Sub-processors in connection with the provisioning of the Services. WpHostee has entered into a written agreement with each Sub-processor containing data protection obligations not less protective than those in this DPA with respect to the protection of Customer Data to the extent applicable to the nature of the Services provided by such Sub-processors. If Customer has entered into Standard Contractual Clauses (Appendix 1) as described in Section 5 (Transfers of Data Out of the EEA), the above authorizations shall constitute Customer’s prior written consent to the subcontracting by WP Hostee of the processing of Customer Data if such consent is required under the Standard Contractual Clauses.
3.2. Information about sub-processors/ Notification of New Sub-processors.
3.2.1. Sub-processors. WpHostee will share information about you with Sub-processors such as the WpHostee Group of companies who are engaged with the provisioning of Services subject to your Agreement and who are based within the territory of the European Union and the United States, Sub-processor/processors who are engaged with provisioning Services subject to your Agreement and who are based within the territory of the European Union and the United States, Data Center service providers who are based within the territory of European Union, United States and Singapore. These Sub-processors shall process the provided data under instructions of WpHostee and in compliance with our Privacy Policy and this DPA. We do not authorize Sub-processors to retain, share, store or use your personally identifiable information for any secondary purposes.
3.2.2. Notification. When a new Third Party Sub-processor is engaged to process any Customer Data in connection with the provisioning of the applicable Services during the applicable Term of this DPA, WpHostee shall inform the Customer of this engagement, including the category and location of the relevant sub-processor and the activities it shall perform, at least 10 calendar days before authorizing the new Third Party Sub-processor either by sending an email to the Notification Email Address or via the User Area.
3.3. Requirements for Sub-processor Engagement.
ensure via a written contract that:
3.4. Objection Right for New sub-processors.
3.4.1. Customer may object to any new Third Party Sub-processor by terminating the applicable Agreement immediately upon written notice to WpHostee, on condition that Customer provides such notice within 10 calendar days of being informed of the engagement of the sub-processor. This termination right is the Customer’s sole and exclusive remedy if the Customer objects to any new Third Party Sub-processor.
3.4.2. WpHostee shall refund Customer any prepaid fees covering the remainder of the term of such Order(s) following the effective date of termination with respect to such terminated Services, without imposing a penalty for such termination on the Customer.
Impact Assessments, Consultations. Storage.
4.1. Impact Assessments and Consultations.
Upon Customer’s request, WpHostee shall provide the Customer with reasonable cooperation and assistance needed to fulfill the Customer’s obligation under the GDPR to carry out a data protection impact assessment related to the Customer’s use of Services, to the extent the Customer does not otherwise have access to the relevant information, and to the extent that such information is available to WpHostee. WpHostee shall provide reasonable assistance to the Customer in cooperation or prior consultation with the Supervisory Authority in the performance of its tasks relating to this DPA, to the extent required under the GDPR.
Transfers Out of the EEA.
5.1. Data Center and Storage
WpHostee stores and processes Customer Data in Data Centers located inside and outside the European Union. Information about our Data Center locations is available at: https://www.WpHostee.com/datacenters and WpHostee reserves the right to update it from time to time.The Customer may specify the Data center location where their Customer Data will be stored. The Customer agrees that WpHostee may change the locations of the Data Centers and move Customer Data to another Data Center. WP Hostee shall inform the Customer at least 10 calendar days before moving Customer Data to a new Data Center either by sending an email to the Notification Email Address or via the User Area. If the change of the Data Center results in storing the Customer Data under a different jurisdiction, the Customer may object to such change by terminating the Agreement immediately and upon written notice to WpHostee, on condition that the Customer provides such notice within 10 calendar days of being informed of the change of the Data Center.
The Customer can move their account and Customer Data to another Data Center location at any time, provided that the functionality of the Services allows it and in exchange for additional fees. Once the Customer has made their choice and specified a Data Center located within the European Union, WP Hostee will not store Customer Data outside the borders of the European Union except as necessary to comply with the law or valid and binding order of a law enforcement agency (such as a subpoena or a court order).
5.2. Processing Locations
To the extent the Customer has specified a Data Center outside the European Economic Area and to the extent WpHostee provides the Services and related technical and other support, the Customer agrees that WpHostee may, subject to Section 5, access and process Customer Data in EEA, United States and any other countries where WpHostee and/or its Partners and Sub-processors have Data Centers, facilities or maintain data processing operations. If the storage and/or processing of Customer Data involves the processing of Customer Data outside of the EEA, and the European Data Protection Legislation applies, the Customer agrees that WpHostee reasonably requires the Customer to enter into Model Contract Clauses with respect to such transfers in accordance with Section 5.2 and Appendix 1 and the Customer agrees to do so.
To the extent WpHostee processes or transfers (directly or via onward transfer) Customer Data under this DPA from the European Union, the European Economic Area and/or their member states and Switzerland in or to countries that do not ensure an adequate level of data protection within the meaning of applicable Data Protection Laws of the foregoing territories, the parties agree that:
The Customer acknowledges that WpHostee is required under the GDPR to:
7.1. Security Measures.
WP Hostee shall implement and maintain technical and organizational measures to protect Customer Data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access as described in Appendix 2 (the “Security Measures”). As described in Appendix 2, the Security Measures include measures to provide encrypted transmission of customer data outside the Service environment; to help ensure ongoing confidentiality, integrity, availability, and resilience of WpHostee’s systems and services; to help restore timely access to Customer Data from an available backup copy, provided either by WpHostee Backup Services or Customer’s own backup copy following an incident; and for regular testing of effectiveness. WpHostee may update or modify the Security Measures from time to time provided that such updates and modifications do not result in the degradation of the overall security of the Services.
7.2. Customer’s Security Responsibilities and Assessment.
The Customer agrees that without prejudice to WpHostee’s obligations under Section 7. (Security Responsibilities of WP Hostee) and other relevant Sections in this DPA:
The Customer is solely responsible for their use of the Services, including:
The Customer is solely responsible for reviewing the documentation and evaluating whether the Services, the Security Measures, WpHostee’s commitments under this Section and the following meet the Customer’s needs, including any security obligations of the Customer under the European Data Protection Legislation and/or Non-European Data Protection Legislation, as applicable.
The Customer acknowledges and agrees that (taking into account the costs of implementation and the nature, scope, context, and purpose of the processing of Customer data as well as the risks to individuals) the Security Measures implemented and maintained by WpHostee as set out in Section 7.1. provide the needed level of security appropriate to the risk with respect to the Customer Data.
It is the Customer’s responsibility to backup Customer Data and all data and consent stored within the account in order to prevent potential data loss.
WP Hostee Backup Services are provided “as-is” and are subject to all limitations of liability set out in the applicable Agreement.
Even if the Customer purchases Backup Services, they agree that they will maintain their own set of backups independent of those that WpHostee maintains and that WpHostee’s only obligation is to restore the account space to its operating condition. In the event of an incident, hardware or software failure, or any incidental data corruption or loss, WpHostee may provide assistance but it is the Customer’s sole obligation to restore the Customer Data.
In the event of partial or full data loss or corruption and in case the Customer is not satisfied with the outcome of the restore by the WpHostee Backup Services or WpHostee’s backup copy is not recent or suitable for restore, it shall be the Customer’s obligation to restore Customer Data, their files, and any data within the account from Customer’s own backup.
8. Review and Audits of compliance.
If the European Data Protection Legislation applies to the processing of Customer Data:
The Customer has the right to verify WpHostee’s compliance with its obligations under this DPA, by conducting a review of documentation or an audit, including inspections, conducted by the Customer or an independent auditor appointed by the Customer, by making a specific request to WpHostee in a written form to the address set in the respective Terms of Service.
WpHostee shall further provide written responses to all reasonable requests by the Customer and may charge a fee for any review or audit. WpHostee will provide details of any applicable fee in advance of any such audit and the Customer will be responsible for any fees charged by any auditor and any fees associated with executing an audit. The reports of any such audit will be made available to WpHostee without restrictions of the purposes for its further usage by WpHostee.
WpHostee may object and decline in writing to the Customer or an auditor appointed by the Customer to conduct any audit if the Customer or the auditor is, in WpHostee’s reasonable opinion, not suitably qualified or independent, a competitor of WpHostee, or otherwise manifestly unsuitable.
If WpHostee declines to follow any instruction requested by the Customer or an auditor regarding a properly requested and scoped audit or inspection, the Customer is entitled to terminate this DPA and the Terms of Service.
Nothing in this Section 8 (Review and Audits of Compliance) varies or modifies any rights or obligations of Customer or WpHostee under any Model Contract Clauses entered into as described in Sections 5 (Transfers of Data Out of EEA).
Security Breach Notification.
9.1. WpHostee maintains security incident management policies and procedures and shall notify the Customer without undue delay after becoming aware of the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to Customer Data, including Customer data transmitted, stored, or otherwise Processed by WpHostee or its Sub-processors of which WpHostee becomes aware (a “Customer Data Incident”). WpHostee shall make reasonable efforts to identify the cause of such Customer Data Incident and take the steps as WpHostee deems necessary and reasonable in order to remediate the cause of such a Customer Data Incident to the extent the remediation is within WpHostee’s reasonable control. The obligations herein shall not apply to incidents that are caused by the Customer, Customer’s usage of the Services, Customer’s actions or activities, or Customer’s Users.
9.2. Notifications made pursuant to this section shall describe, to the extent possible, details of the Data Incident, including steps taken to mitigate the potential risks and steps WP Hostee recommends the Customer takes to address the Data Incident.
9.3. Notification(s) of any Data Incident(s) shall be delivered to the Notification Email Address or, at WpHostee’s discretion, by direct communication (for example, by phone call). The Customer is solely responsible for ensuring that the Notification Email Address and contact information are current and valid.
9.4. WP Hostee shall not assess the contents of Customer Data in order to identify information subject to any specific legal requirements. The customer is solely responsible for complying with incident notification laws applicable to the Customer and fulfilling any third-party notification obligations related to any Data Incident(s).
9.5. WP Hostee’s notification of or response to a Data Incident under this Section 10 shall not be construed as an acknowledgment by WP Hostee of any fault or liability with respect to the Data Incident.
Liability and indemnity.
10.1. The Customer shall indemnify and keep indemnified WP Hostee with respect to all data protection breaches and losses suffered or incurred by, arising from, or in connection with:
10.2. WP Hostee shall be liable for data protection breaches and losses caused by the processing of Customer Data only to the extent directly resulting from WpHostee’s failure to comply with its obligations as a Data Processor under Data Protection Laws and Regulations.
Termination
This DPA will take effect from the Effective Date until the end of WP Hostee’s provisioning of the Services under the applicable Agreement, including, if applicable, any period during which the Services may have been suspended and any post-termination period (namely 60 calendar days) during which WpHostee may continue providing Services for transitional purposes (“Term”). The DPA will automatically expire upon deletion of all Customer Data by WP Hostee.
To the extent of any conflict or inconsistency between the terms of this DPA and the remainder of the applicable Agreement relating to the Processing of Customer Data, the terms of this DPA shall govern. Subject to the amendments if any in this DPA, such Agreement remains in full force and effect. For clarity, if the Customer has entered more than one Agreement, this DPA shall amend each of the Agreements separately.
Annex 1 – STANDARD CONTRACTUAL CLAUSES (PROCESSORS)
For the purposes of Article 26(2) of Directive 95/46/EC for the transfer of personal data to processors established in third countries which do not ensure an adequate level of data protection
The entity identified as “Customer” in the Data Processing Agreement
(the data exporter)
And
WP Hostee.
(the data importer)
each a ‘party’; together ‘the parties,
HAVE AGREED on the following Contractual Clauses (the Clauses) in order to adduce adequate safeguards with respect to the protection of privacy and fundamental rights and freedoms of individuals for the transfer by the data exporter to the data importer of the personal data specified in Appendix 1.
Clause 1
Definitions
For the purposes of the Clauses:
Clause 2
Details of the transfer
The details of the transfer and in particular the special categories of personal data where applicable are specified in Appendix 1 which forms an integral part of the Clauses.
Clause 3
Third-party beneficiary clause
The data subject can enforce against the data exporter this Clause, Clause 4(b) to (i), Clause 5(a) to (e), and (g) to (j), Clause 6(1) and (2), Clause 7, Clause 8(2), and Clauses 9 to 12 as a third-party beneficiary.
The data subject can enforce against the data importer this Clause, Clause 5(a) to (e) and (g), Clause 6, Clause 7, Clause 8(2), and Clauses 9 to 12, in cases where the data exporter has factually disappeared or has ceased to exist in law unless any successor entity has assumed the entire legal obligations of the data exporter by contract or by operation of law, as a result of which it takes on the rights and obligations of the data exporter, in which case the data subject can enforce them against such entity.
The data subject can enforce against the sub-processor this Clause, Clause 5(a) to (e) and (g), Clause 6, Clause 7, Clause 8(2), and Clauses 9 to 12, in cases where both the data exporter and the data importer have factually disappeared or ceased to exist in law or have become insolvent unless any successor entity has assumed the entire legal obligations of the data exporter by contract or by operation of law as a result of which it takes on the rights and obligations of the data exporter, in which case the data subject can enforce them against such entity. Such third-party liability of the sub-processor shall be limited to its own processing operations under the Clauses.
The parties do not object to a data subject being represented by an association or other body if the data subject so expressly wishes and if permitted by national law.
Clause 4
Obligations of the data exporter
The data exporter agrees and warrants:
(a) that the processing, including the transfer itself, of the personal data, has been and will continue to be carried out in accordance with the relevant provisions of the applicable data protection law (and, where applicable, has been notified to the relevant authorities of the Member State where the data exporter is established) and does not violate the relevant provisions of that State;
(b) that it has instructed and throughout the duration of the personal data-processing services will instruct the data importer to process the personal data transferred only on the data exporter’s behalf and in accordance with the applicable data protection law and the Clauses;
(c) that the data importer will provide sufficient guarantees in respect of the technical and organizational security measures specified in Appendix 2 to this contract;
(d) that after assessment of the requirements of the applicable data protection law, the security measures are appropriate to protect personal data against accidental or unlawful destruction or accidental loss, alteration, unauthorized disclosure, or access, in particular where the processing involves the transmission of data over a network, and against all other unlawful forms of processing, and that these measures ensure a level of security appropriate to the risks presented by the processing and the nature of the data to be protected having regard to the state of the art and the cost of their implementation;
(e) that it will ensure compliance with the security measures;
(f) that, if the transfer involves special categories of data, the data subject has been informed or will be informed before, or as soon as possible after, the transfer that its data could be transmitted to a third country not providing adequate protection within the meaning of Directive 95/46/EC;
(g) to forward any notification received from the data importer or any sub-processor pursuant to Clause 5(b) and Clause 8(3) to the data protection supervisory authority if the data exporter decides to continue the transferor to lift the suspension;
(h) to make available to the data subjects upon request a copy of the Clauses, with the exception of Appendix 2, and a summary description of the security measures, as well as a copy of any contract for sub-processing services which has to be made in accordance with the Clauses, unless the Clauses or the contract contain commercial information, in which case it may remove such commercial information;
(i) that, in the event of sub-processing, the processing activity is carried out in accordance with Clause 11 by a sub-processor providing at least the same level of protection for the personal data and the rights of the data subject as the data importer under the Clauses; and
(j) that it will ensure compliance with Clause 4(a) to (i).
Clause 5
Obligations of the data importer [1]
The data importer agrees and warrants:
(d) that it will promptly notify the data exporter about:
(i) any legally binding request for disclosure of personal data by a law enforcement authority unless otherwise prohibited, such as a prohibition under criminal law to preserve the confidentiality of a law enforcement investigation;
(ii) any accidental or unauthorized access; and
(iii) any request received directly from the data subjects without responding to that request unless it has been otherwise authorized to do so;
(e) to deal promptly and properly with all inquiries from the data exporter relating to its processing of the personal data subject to the transfer and to abide by the advice of the supervisory authority with regard to the processing of the data transferred;
(f) at the request of the data, the exporter is to submit its data-processing facilities for an audit of the processing activities covered by the Clauses which shall be carried out by the data exporter or an inspection body composed of independent members and in possession of the required professional qualifications bound by a duty of confidentiality, selected by the data exporter, where applicable, in agreement with the supervisory authority;
(g) to make available to the data subject upon request a copy of the Clauses, or any existing contract for sub-processing, unless the Clauses or contract contain commercial information, in which case it may remove such commercial information, with the exception of Appendix 2 which shall be replaced by a summary description of the security measures in those cases where the data subject is unable to obtain a copy from the data exporter;
(h) that, in the event of sub-processing, it has previously informed the data exporter and obtained its prior written consent;
(i) that the processing services by the sub-processor will be carried out in accordance with Clause 11;
(j) to send promptly a copy of any sub-processor agreement it concludes under the Clauses to the data exporter.
Clause 6
Liability
The parties agree that any data subject, who has suffered damage as a result of any breach of the obligations referred to in Clause 3 or in Clause 11 by any party or sub-processor is entitled to receive compensation from the data exporter for the damage suffered.
If a data subject is not able to bring a claim for compensation in accordance with paragraph 1 against the data exporter, arising out of a breach by the data importer or his sub-processor of any of their obligations referred to in Clause 3 or in Clause 11, because the data exporter has factually disappeared or ceased to exist in law or has become insolvent, the data importer agrees that the data subject may issue a claim against the data importer as if it were the data exporter, unless any successor entity has assumed the entire legal obligations of the data exporter by the contract or by operation of law, in which case the data subject can enforce its rights against such entity.
The data importer may not rely on a breach by a sub-processor of its obligations in order to avoid its own liabilities.
If a data subject is not able to bring a claim against the data exporter or the data importer referred to in paragraphs 1 and 2, arising out of a breach by the sub-processor of any of their obligations referred to in Clause 3 or in Clause 11 because both the data exporter and the data importer have factually disappeared or ceased to exist in law or have become insolvent, the sub-processor agrees that the data subject may issue a claim against the data sub-processor with regard to its own processing operations under the Clauses as if it were the data exporter or the data importer, unless any successor entity has assumed the entire legal obligations of the data exporter or data importer by contract or by operation of law, in which case the data subject can enforce its rights against such entity. The liability of the sub-processor shall be limited to its own processing operations under the Clauses.
Clause 7
Mediation and jurisdiction
The data importer agrees that if the data subject invokes against it third-party beneficiary rights and/or claims compensation for damages under the Clauses, the data importer will accept the decision of the data subject: (a) to refer the dispute to mediation, by an independent person or, where applicable, by the supervisory authority;
(b) to refer the dispute to the courts in the Member State in which the data exporter is established.
The parties agree that the choice made by the data subject will not prejudice its substantive or procedural rights to seek remedies in accordance with other provisions of national or international law.
Clause 8
Cooperation with supervisory authorities
The data exporter agrees to deposit a copy of this contract with the supervisory authority if it so requests or if such deposit is required under the applicable data protection law.
The parties agree that the supervisory authority has the right to conduct an audit of the data importer, and of any sub-processor, which has the same scope and is subject to the same conditions as would apply to an audit of the data exporter under the applicable data protection law.
The data importer shall promptly inform the data exporter about the existence of legislation applicable to it or any sub-processor preventing the conduct of an audit of the data importer, or any sub-processor, pursuant to paragraph 2. In such a case the data exporter shall be entitled to take the measures foreseen in Clause 5(b).
Clause 9
Governing law
The Clauses shall be governed by the law of the Member State in which the data exporter is established.
Clause 10
Variation of the contract
The parties undertake not to vary or modify the Clauses. This does not preclude the parties from adding clauses on business related issues where required as long as they do not contradict the Clause.
Clause 11
Sub-processing
The data importer shall not subcontract any of its processing operations performed on behalf of the data exporter under the Clauses without the prior written consent of the data exporter. Where the data importer subcontracts its obligations under the Clauses, with the consent of the data exporter, it shall do so only by way of a written agreement with the sub-processor which imposes the same obligations on the sub-processor as are imposed on the data importer under the Clauses (3). Where the sub-processor fails to fulfill its data protection obligations under such written agreement the data importer shall remain fully liable to the data exporter for the performance of the subprocessor’s obligations under such agreement.
The prior written contract between the data importer and the sub-processor shall also provide for a third-party beneficiary clause as laid down in Clause 3 for cases where the data subject is not able to bring the claim for compensation referred to in paragraph 1 of Clause 6 against the data exporter or the data importer because they have factually disappeared or have ceased to exist in law or have become insolvent and no successor entity has assumed the entire legal obligations of the data exporter or data importer by contract or by operation of law. Such third-party liability of the sub-processor shall be limited to its own processing operations under the Clauses.
The provisions relating to data protection aspects for sub-processing of the contract referred to in paragraph 1 shall be governed by the law of the Member State in which the data exporter is established, namely …
The data exporter shall keep a list of sub-processing agreements concluded under the Clauses and be notified by the data importer pursuant to Clause 5(j), which shall be updated at least once a year. The list shall be available to the data exporter’s data protection supervisory authority.
Clause 12
Obligation after the termination of personal data-processing services
The parties agree that on the termination of the provision of data-processing services, the data importer and the sub-processor shall, at the choice of the data exporter, return all the personal data transferred and the copies thereof to the data exporter or shall destroy all the personal data and certify to the data exporter that it has done so unless legislation imposed upon the data importer prevents it from returning or destroying all or part of the personal data transferred. In that case, the data importer warrants that it will guarantee the confidentiality of the personal data transferred and will not actively process the personal data transferred anymore.
The data importer and the sub-processor warrant that upon request of the data exporter and/or of the supervisory authority, it will submit its data-processing facilities for an audit of the measures referred to in paragraph 1. [1] Mandatory requirements of the national legislation applicable to the data importer which does not go beyond what is necessary for a democratic society on the basis of one of the interests listed in Article 13(1) of Directive 95/46/EC, that is, if they constitute a necessary measure to safeguard national security, defense, public security, the prevention, investigation, detection, and prosecution of criminal offenses or of breaches of ethics for the regulated professions, an important economic or financial interest of the State or the protection of the data subject or the rights and freedoms of others, are not in contradiction with the standard contractual clauses. Some examples of such mandatory requirements which do not go beyond what is necessary for a democratic society are, inter alia, internationally recognized sanctions, tax-reporting requirements, or anti-money-laundering reporting requirements.
Appendix 1 to the Standard Contractual Clauses
Data exporter
The data exporter is the entity identified as “Customer” in the Data Processing Agreement
Data importer
The data importer is WP Hostee.
Data subjects
Personal data concerns the categories of data subjects as defined in Section 2.3.4. in the Data Processing Agreement.
Categories of data
Personal data concerns the categories of data as defined in Section 2.3.5. in the Data Processing Agreement.
Processing operations
The processing operations are defined in Section 2 of the Data Processing Agreement.
Appendix 2 to the Standard Contractual Clauses
This Appendix forms part of the Clauses. By purchasing Services from WpHostee and agreeing on the Data Processing Agreement, the parties will be deemed to have accepted and executed this Appendix 2.
Description of the technical and organizational security measures implemented by the data importer in accordance with Clauses 4(d) and 5(c) (or document/legislation attached):
The technical and organizational security measures implemented by the data importer are as described in the Data Processing Agreement and Annex 2 Security Measures.
Annex 2
Security Measures
WP Hostee implements and maintains appropriate technical and organizational Security Measures for the Processing of Personal Data, including the measures, set out in this Appendix 2 to the Data Processing Agreement. These measures are intended to protect Personal Data against accidental or unauthorized loss, destruction, alteration, disclosure, or access, and against all other unlawful forms of Processing. Additional measures, and information concerning such measures, including the specific security measures and practices for the particular Services ordered by Customer, may be specified in the Agreement.
WP Hostee may update or modify these Security Measures from time to time provided that such updates and modifications do not result in the degradation of the overall security of the Services.
The technical and organizational security measures implemented by WpHostee are in accordance with Clauses 4(c) and 5(c) of the Standard Contractual Clauses.
Personnel and Confidentiality
WP Hostee shall take reasonable steps to ensure that no person shall be appointed by WpHostee to process Personal Data unless that person:
WP Hostee personnel is required to conduct themselves in a manner consistent with the company’s guidelines regarding confidentiality, business ethics, appropriate usage, and professional standards. WpHostee conducts reasonably appropriate background checks to the extent legally permissible and in accordance with applicable local labor law and statutory regulations. Personnel is required to execute a confidentiality agreement and must acknowledge receipt of, and compliance with, WpHostee’s confidentiality and privacy policies. They are provided with training and personnel handling Customer Data are required to complete additional requirements appropriate to their role.
Physical SecurityWP Hostee uses geographically distributed data centers and stores all production data in physically secure data centers. WP Hostee Sub-processor’s production data centers employ measures to secure access to data processing systems. They have an access system that controls access to the data center. This system permits only authorized personnel to have access to secure areas. The facilities are designed to withstand adverse weather and other reasonably predictable natural conditions, are secured by around-the-clock guards, CCTV monitoring, access screening, and escort-controlled access, and are also supported by on-site backup generators in the event of a power failure.
The data center electrical power systems are designed to be redundant and maintainable without impact on continuous 24/7 operations. In most cases, a primary, as well as an alternate power source, is provided for critical infrastructure components in the data center. Backup power is provided by various mechanisms such as uninterruptible power supplies (UPS) batteries or diesel generators which are capable to provide emergency electrical power supply or reliable power protection during utility brownouts, blackouts, over-voltage, under-voltage, and out-of-tolerance frequency conditions.
Infrastructure systems have been designed to eliminate single points of failure and minimize the impact of anticipated environmental risks. WP Hostee Sub-processor’s production equipment and facilities have documented preventative maintenance procedures that detail the process for and frequency of performance in accordance with the manufacturer’s or internal specifications. Preventative and corrective maintenance of the data center equipment is scheduled through a standard change process according to documented procedures.
System Access ControlWP Hostee servers use a Linux-based implementation customized for the Services. WP Hostee employs a review process to increase the security of the operating systems used to provide the Services and enhance the security products in production environments.
WP Hostee has, and maintains, a security policy for the personnel. WpHostee infrastructure, development, and support personnel are responsible for the ongoing monitoring of WP Hostee’s security of the infrastructure, the review of the Services, and responding to security incidents.
WP Hostee’s internal access processes and policies are designed to prevent unauthorized persons and/or systems from gaining access to systems used to process customer data, including personal data. WpHostee aims to design its systems to (i) only allow authorized persons to access data they are authorized to access; and (ii) ensure that personal data cannot be read, copied, altered, or removed without authorization during processing, use, and after recording.
WP Hostee employs an access management system to control personnel access to production servers and only provides access to authorized personnel. The following may, among other controls, be applied depending upon the particular Services ordered: authentication via passwords and/or two-factor authentication, SSH keys, authorization processes, change management processes, logical access to the data centers is restricted and protected by firewall/VLAN and logging of access on several levels.
The granting or modification of access rights is based on: the authorized personnel’s job responsibilities; job duty requirements necessary to perform authorized tasks; and a need-to-know basis. The granting or modification of access rights must also be in accordance with WpHostee’s internal data access policies.
Services Access ControlCustomers and End Users must authenticate themselves via an authentication system in order to use the Services. Each application checks credentials in order to allow the display of data to an authorized End User.
The following may, among other controls, be applied depending upon the particular Services ordered: authentication via passwords and/or two-factor authentication, SSH keys, authorization processes, change management processes, and logging of access on several levels. Depending upon the particular Services ordered the following controls may also apply: unique identifiers are attributed to the responsible individual, revoke access mechanisms on consecutive failed login attempts and lockout time periods, password expiry and reset mechanisms, and password complexity requirements.
Data Access ControlWP Hostee stores data in a multi-tenant environment, meaning that multiple customers’ deployments are stored on the same physical hardware. WP Hostee uses logical isolation to segregate each Customer’s data and logically separates each Customer’s data from that of others. This provides the scale while rigorously preventing customers from accessing one another’s data.
The customer is given control over specific controls for sharing access to the data to End Users for specific purposes in accordance with the functionality of the Services. Customers may choose to make use of these controls. WP Hostee makes available certain logging capabilities.
Direct access to customer data is restricted and in case such is required access rights are established and enforced only to properly authorized staff in addition to the access control rules set forth in the previous Sections.
Transmission ControlData centers are typically connected via high-speed private links to provide secure and fast data transfer between data centers. This is designed to prevent data from being read, copied, altered, or removed without authorization during electronic transfer or transport or while being recorded onto data storage media or exchanged within the data center.
For data in transit, WpHostee uses industry-standard transport protocols such as SSL and TLS between Customer devices and WpHostee’s Services and data centers, and within data centers themselves. Except as otherwise specified for the Services (including within the Order, the applicable Agreement, or the User documentation of the Services), transmissions of data outside the Service environment are encrypted. Some functionalities of the Services may enable the Customer to choose unencrypted communications in their use of the Service. The customer is solely responsible for the results of its decision to use such unencrypted communications or transmissions.
Input ControlThe Personal Data source is under the control of the Customer, and Personal Data integration into the system is managed by secured file transfer, via web services, or entered into the application from the Customer. As set forth in Section Transmission Control above, some functionalities of the Services permit Customers to use unencrypted file transfer protocols. In such cases, the Customer is solely responsible for its decision to use such unencrypted field transfer protocols.
The Services will not introduce any viruses to Customer Data; however, the Services do not scan for viruses that could be included in attachments or other Personal Data uploaded into the Services by Customer. Any such uploaded attachments will not be executed in the Services and therefore will not damage or compromise the Service.
Network ControlWP Hostee blocks unauthorized traffic to and within the data centers using a variety of technologies such as firewalls, NATs, partitioned Local Area Networks, and physical separation of back-end servers from public-facing interfaces.
WP Hostee employs multiple layers of network devices and intrusion detection to protect its external attack surface. WpHostee considers potential attack vectors and incorporates appropriate purpose-built technologies into external facing systems.
WP Hostee and authorized personnel will monitor the Services for unauthorized intrusions using network-based intrusion detection mechanisms. Intrusion detection is intended to provide insight into ongoing attack activities and provide adequate information to respond to incidents. WpHostee’s intrusion detection involves tightly controlling the network communication attack surface through preventative measures such as firewalls, employing intelligent detection controls at data entry points, and employing technologies that automatically remedy certain dangerous situations.
Incident ResponseWpHostee maintains security incident management policies and procedures and monitors a variety of communication channels for security incidents. WpHostee personnel will react promptly to known incidents and will promptly notify the Customer in the event WpHostee becomes aware of any actual or reasonably suspected unauthorized disclosure of Personal Data.
System LogsWPHostee ensures that processing systems are used to store Customer Data log information in their respective system log facility. Log entries are maintained in case there is suspicion of inappropriate access and an analysis is required. Logging is kept secure to prevent tampering.
Reliability and BackupFor the Services, WpHostee ensures that backups are taken on a regular basis. Backups are secured using a combination of technical and physical controls.
WP Hostee ensures that the systems where Customer Data is stored have a disaster recovery facility and are governed under a disaster recovery plan. In the event production facilities are to be rendered unavailable, WpHostee will execute recovery plans to restore operation in a timely manner. WpHostee has designed and regularly plans and tests its disaster recovery plans.
Data DestructionWhen customers delete data or leave the Service, WpHostee ensures the data is deleted as per the terms in the applicable Agreement. For certain disks, WpHostee follows strict rigorous standards that call for overwriting storage resources before reuse, as well as physically disposing of decommissioned hardware. WpHostee Sub-processor’s production data centers employ strict procedures for reuse, redeployment, data destruction, and decommission of disks and hardware.
Subprocessor SecurityBefore onboarding Sub-processors, WpHostee conducts an audit of the security and privacy practices of Sub-processors to ensure Sub-processors provide a level of security and privacy appropriate to their access to data and the scope of the services they are engaged to provide. The Sub-processor is required to enter into appropriate security, confidentiality, and privacy contract terms.
System Changes and EnhancementsWpHostee may enhance and implement changes in the Services during the term of the Agreement. Security controls, procedures, policies, and features may change or be added. WpHostee will provide security controls that deliver a level of security protection that is not materially lower than that provided as of the Effective Date.